Unrivaled Experience. Unparalleled Results.

Connecting you with your customers in their channel of choice.

Our sales solutions are built on the type of consumer understanding that comes with years of successful experience. We help you engage with the right audience in their channel of choice-in-person, on the phone or digitally. With us, you will win in the marketplace while growing meaningful relationships with your consumers.

TeleSALES

We deliver turnkey, world-class call center capabilities with minimal capital and infrastructure investment from you.

Customer Service Center CERTIFIED Center of Excellence by Benchmark Portal

Benchmark Portal has named us the "#1 Inbound Large Sales Contact Center in North America" for two years in a row!

Customer engagement is today’s differentiator in acquiring and retaining customers. We provide solutions that:
  • Increase Revenue
  • Build Brand Advocates
  • Expand Your Reach with Multi-Cultural Services
  • Set a Roadmap with Next-Generation Business Intelligence
Telesales Services and Capabilities:
  • Inbound and Outbound Sales
  • Welcome and Member Engagement
  • Member Retention
  • Fully Turnkey, Integrated Systems Available
  • Content, Campaigns and Script
  • Pipeline and Call Volume Management
  • Multi-Cultural Teams: English, Spanish and Creole

Award-Winning, Certified TeleDirect Sales Center:

Best Sales Contact Center in North America in 2015 by Benchmark Portal

Certified Center of Excellence from 2011 to 2015 through Benchmark Portal and the Center for Customer-Driven Quality at Purdue University

Best in Class Contact Center by Call Center Week in 2014

5 Gold Stevie Awards for Sales & Customer Service in 2016

Logos of awards: 2016 Stevies Award, The Stevie Awards for Sales and Customer Service, ICMR Global Contact Center 2015 Finalist, and Call Center Week Excellence Award

Retail Center OPERATIONS

We are proud to be the originators of the Retail Center model and strategy in health care and excited to share our knowledge with you! Face-to-face engagement is a powerful differentiator for the consumer. We will help develop and deploy a customized program designed to help you excel at:

  • Sales, Retention and Renewal
  • Face-to-Face Service Excellence
  • Personal Clinical Engagement
  • Community and Group Activation

Consulting

Our extensive experience from across the country gets you from concept to ribbon cutting.

  • Develop Your Consumer and Retail Strategy
  • Scope and Prioritize Development Needs
  • Determine Engagement Readiness
  • Construction and Implementation Project Management
  • Staff Sourcing and Training Support
Retail Center Models

We help determine the right model to execute in your market: stand alone, in-line and store within a store with areas of concentration like:

  • Real Estate
  • Brand and Marketing
  • Wellness and Lab
  • Information Technology
  • Center Launch
  • Operational Support and Alignment
  • Customer Experience

Connections That Count

We're a leading marketing services company created by individuals with passion and deep experience in advancing consumerism. We'd love to chat with you about how we can help you connect with your customers.

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