GuideWell Connect wins Call Center Week's award for “Best in Class Contact Center (100-199 Seats)”

Posted on August 17, 2017

LAS VEGAS, June 28, 2017 - The 18th Annual CCW Conference & Expo, of IQPC's Customer Management Practice, celebrated excellence in the industry during the Excellence Awards Gala, last night at The Mirage in Las Vegas. The winners, runner-ups and honorable mentions were acknowledged for their superior thinking, creativity and execution within the industry./p>

"We're thrilled to honor the winners and showcase their remarkable work," said Mario Matulich, Executive Director, CCW. "The exceptional winners have proven their dedication and ability to go above and beyond and think big to help move the industry forward and innovate the customer care industry."

Winners, Runner-Ups and Honorable Mentions in their respective categories include:

Best in Class Contact Center (Under 99 Seats)
Winner: Valvoline
Runner-Up: Vpay
Honorable Mentions: Coachella Valley Water District, NASA Shared Services Center, Signzone Inc.

Best Training and Development Program
Winner: TeleTech
Runner-Up: Royal Caribbean Cruises
Honorable Mentions: Etech Global Services, ListenTrust, Marriott International

Best in Class Contact Center (100-199 Seats)
Winner: GuideWell Connect
Runner-Up: ISN
Honorable Mentions: Benevis, First Tennessee Bank

Workforce Optimization Provider of the Year
Winner: OpenText
Runner-Up: GuideWell Connect
Honorable Mentions: Calabrio, LocationSmart, Verint

Best in Class Contact Center (Over 200 Seats)
Winner: Barclaycard US
Runner-Up: Ansafone
Honorable Mentions: Health Net Federal Services, Samsung Electronics America, Spi CRM

Outsourcing Provider of the Year
Winner: TELUS International
Runner-Up: The Office Gurus
Honorable Mentions: Arise Virtual Solutions, Crystel, SITEL

CRM Provider of the Year
Winner: Gatestone & Company International Inc.
Runner-Up: Cogito Corporation
Honorable Mentions: Microsoft Dynamics 365 for Customer Service, Rock Solid Technologies,

Best Contact Center Culture
Winner: Barclaycard US
Runner-Up: Health Net Federal Services
Honorable Mentions: Allied Global, Farmers Insurance, UPMC Health Plan

Omni Channel Provider of the Year
Winner: Jacada
Runner-Up: Five9
Honorable Mentions: General Dynamics, Moxie, TELUS International

CX Innovation of the Year
Winner: Solution Provider: Microsoft & Client: Microsoft Windows Consumer Team
Runner-Up: Solution Provider: Oracle & Client: Carbon, Inc.
Honorable Mention: Solution Provider: Jacada & Client: Humana

CX Leader of the Year
Winner: Hui Wu-Curtis, Senior Director, Customer Care Strategy, Choice Hotels
Runner-Up: Andrew Erin, Chief Operations Officer, Crisis Response Network
Honorable Mentions: Michele Dobnikar, EVP, Global Customer Care, PGi; Bill MacBride, Senior Vice President, Contact Center Operations, Nutrisystem; Diane Zilko, Senior Director, Revenue Cycle Operations, UPMC Health Services

For more information on the CCW Excellence Awards, please visit the website: CCW Excellence Awards.

About IQPC:
IQPC produces 1,500 global events that are custom-tailored to the unique needs of business executives. Founded in 1973, IQPC leverages an office network that spans six continents and a wealth of intellectual capital to provide an unparalleled portfolio of conferences and seminars. For more information, please visit

Kristen Tadrous
Awards Coordinator

SOURCE IQPC's Customer Management Practice
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