GuideWell Connect completes rigorous security audit, resulting in SOC 2 Type II Certification for Nine Products

Posted on November 13, 2018 - Technology
SOC 2 Type II Certification for Nine Products

Guidewell Connect’s commitment to security, reliability and system integrity was recently recognized and verified through the successful completion of a SOC 2 Type II audit, an internationally recognized and stringent auditing standard for security compliance. SOC audits, or Systems and Organization Controls (SOC) reviews, are administered by the American Institute of Certified Public Accounts (AICPA) and review a company’s information & data security, processing integrity, and confidentiality.

GuideWell Connect offers a broad suite of sales, marketing, and engagement services and technology solutions. During the audit, the following services were reviewed and received SOC 2 Type II certification: Sales Connect, TeleSales, Event Connect, WelcomeConnect, Consumer Connect, Marketing, Retail Center, Engagement Call Center and Health Assessments at face-to-face retail centers.

"Information and data security is a key focus of our organization. Health care companies across the U.S. turn to GuideWell Connect for our expertise in sales, marketing, and engagement; trusting us to interact with their most valuable resource – their customers,” said Scott Paddock, President and CEO of GuideWell Connect. “Achieving SOC 2 Type II certification underscores our commitment to process and data integrity. Serving as an extension of our customers is a responsibility we do not take lightly. I am proud of our team and the steps they have taken to ensure our systems, processes, and tools exceed industry standards.”

SOC 2 Seal of CompletionSOC 2 Type II certification displays that GuideWell Connect’s security practices are confirmed to meet the following critical assurances:

  • Highly secure, through firewalls, two-factor authentication and intrusion detection
  • Reliable availability, with performance monitoring, disaster recovery and security incident handling
  • Confidential, with encryption and access controls to ensure a safe platform to disclose and store highly sensitive information
  • Optimized processing integrity and quality assurance to quickly generate and store information
  • Informational privacy for all facets of business through access control, two-factor authentication and encryption

While many compliance mandates only require a company to pass an audit test, SOC 2 Type II is unique in that it also requires long-term internal practices to ensure the security of customer information.

Third-party validation of performance and security measures are essential for companies evaluating service vendors. Certifications, like SOC 2 Type II, illustrate that vendors have the systems and processes in place to reliably service a business’s needs and that the vendor has integrity in systems to act as an extension of their business in today’s fast-moving market.

About GuideWell Connect

GuideWell Connect is a leader in integrated engagement solutions, providing health care companies services to better attract, engage, and retain consumers.

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